TERMS OF SERVICE / REFUND POLICY

1. Acceptance of Terms

By accessing or using the Syntex Industries website, purchasing products, requesting

quotes, or engaging with our services, you agree to be bound by these Terms of Service and

all applicable laws and regulations. If you do not agree with these terms, please do not use

this website or purchase products from Syntex Industries.

2. Company Information

Syntex Industries is a United States-based manufacturer specializing in tarps, covers,

canopies, custom sewing products, agricultural covers, marine covers, fire apparatus

products, awnings, and related products and services.

Contact Information:

Syntex Industries

510 13th St. N.

Humboldt, IA 50548

Phone: (515) 332-3265

Email: info@syntexindustries.com

3. Products & Services

Syntex Industries offers both standard and custom-manufactured products. Due to the

custom nature of many products, slight variations in dimensions, color, stitching, material

appearance, and fit may occur.

We reserve the right to:

• Modify or discontinue products without notice

• Update pricing at any time

• Refuse service or cancel orders when necessary

• Limit quantities available for purchase

• Correct errors related to pricing, product descriptions, or website content

4. Custom Orders

Many Syntex Industries products are custom fabricated to customer specifications.

Customers are responsible for:

• Providing accurate measurements and specifications

• Reviewing all order details prior to approval

• Confirming material selections and color choices

Syntex Industries is not responsible for issues resulting from inaccurate customer-

provided measurements, specifications, or installation errors.

Custom-made products may not be eligible for cancellation, return, or refund once

production has started.

5. Pricing & Payment

All prices are listed in U.S. Dollars unless otherwise stated.

Payment may be required in full or partially in advance before production or shipment

begins. Syntex Industries reserves the right to refuse or cancel orders for suspected fraud,

pricing inaccuracies, or payment issues.

Applicable taxes, shipping charges, handling fees, or installation charges may be added at

checkout or invoicing.

6. Shipping & Delivery

Estimated delivery timelines are provided as estimates only and are not guaranteed.

Syntex Industries is not responsible for shipping delays caused by:

• Weather conditions

• Carrier delays

• Supply chain interruptions

• Manufacturing delays

• Incorrect shipping information provided by the customer

Risk of loss and ownership transfer to the customer upon delivery to the shipping carrier

unless otherwise required by law.

Customers should inspect all shipments immediately upon delivery and report any visible

shipping damage promptly.

7. Warranty Information

Syntex Industries states that many of its products are backed by a 2-year warranty against

manufacturing defects under normal use conditions.

This warranty does not cover:

• Normal wear and tear

• Improper installation

• Improper use or misuse

• Weather damage beyond normal conditions

• Accidents or abuse

• Alterations or unauthorized repairs

• Damage caused by improper maintenance

Warranty claims may require photographs, proof of purchase, product inspection, or

return of the product.Syntex Industries reserves the right to repair, replace, or issue partial credit at its sole

discretion.

8. Intellectual Property

All website content including logos, product images, graphics, text, product descriptions,

and branding are the property of Syntex Industries and may not be copied, reproduced,

distributed, or used without written permission.

9. Website Use Restrictions

You agree not to:

• Use the website for unlawful purposes

• Attempt unauthorized access to systems or data

• Upload malicious software or harmful code

• Interfere with website functionality

• Misrepresent your identity or information

Syntex Industries reserves the right to terminate website access for violations of these

terms.

10. Limitation of Liability

To the maximum extent permitted by law, Syntex Industries shall not be liable for any

indirect, incidental, special, consequential, or punitive damages arising from:

• Product use

• Website use

• Shipping delays

• Product failure

• Loss of profits

• Business interruption

• Property damage

Total liability shall not exceed the amount paid for the product or service in question.

11. Indemnification

Customers agree to indemnify and hold harmless Syntex Industries, its employees,

affiliates, and representatives from claims, damages, liabilities, costs, and expenses

arising from misuse of products or violation of these Terms of Service.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of

the State of Iowa, without regard to conflict of law principles.

13. Changes to Terms

Syntex Industries reserves the right to update or modify these Terms of Service at any time

without prior notice. Updated terms become effective immediately upon posting to the

website.

14. Contact Information

For questions regarding these Terms of Service, please contact:

Syntex Industries

Phone: (515) 332-3265

Email: info@syntexindustries.com

REFUND POLICY

At Syntex Industries, customer satisfaction is important to us. Because many of our

products are custom-manufactured to order, refund eligibility may vary depending on the

type of product purchased.

Standard Product Refunds

Standard, non-custom products may be eligible for a refund if:

• The item is returned within the approved return period

• The product is unused and in original condition

• The item includes original packaging when applicable

• Proof of purchase is provided

Approved refunds will be issued to the original payment method unless otherwise agreed.

Custom Product Refunds

Custom-manufactured products, made-to-order items, customized tarps, covers,

canopies, awnings, or specially fabricated products are generally non-refundable once

production has started.

If a custom order arrives with a verified manufacturing defect, Syntex Industries may

choose to:

• Repair the product

• Replace the product

• Offer partial store credit

• Issue a refund when appropriate

All defect claims are subject to review and inspection.

Non-Refundable Items

The following items are generally non-refundable:

• Custom fabricated products

• Installed products

• Clearance or final sale items

• Products damaged through misuse or improper installation• Products altered after delivery

• Used products not in resalable condition

• Special order materials

Refund Processing Time

Once an approved return is received and inspected, refunds are typically processed within

5–10 business days.

Financial institutions and payment providers may require additional processing time

before funds appear in the customer account.

Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to:

• A manufacturing defect

• Incorrect product shipment

• Verified order fulfillment error by Syntex Industries

Customers may be responsible for return shipping costs unless otherwise approved.

Order Cancellations

Orders may only be cancelled prior to production or shipment.

Once production has begun on custom or made-to-order products, cancellation requests

may be denied or subject to cancellation fees.

Damaged or Incorrect Orders

Customers should inspect all orders immediately upon receipt.

Any damaged, defective, or incorrect products should be reported within 5 business days

of delivery and include:

• Order number

• Photos of the product

• Photos of packaging damage (if applicable)

• Description of the issue

Failure to report issues within a reasonable timeframe may affect eligibility for refund or

replacement.

Contact for Refund Requests

To request a refund or report an issue, contact:

Syntex Industries

Phone: (515) 332-3265

Email: info@syntexindustries.com

RETURN POLICY

Return Eligibility

Eligible products may be returned within 30 days of delivery unless otherwise specified.

Returned products must:

• Be unused

• Be clean and free of damage

• Include original packaging when possible

• Include proof of purchase

Syntex Industries reserves the right to deny returns that do not meet return eligibility

requirements.

Non-Returnable Products

The following items are not eligible for return:

• Custom-made products

• Personalized products

• Installed products

• Final sale or clearance items

• Used or damaged products

• Products altered after purchase

• Special-order products

How to Initiate a Return

To request a return, customers should contact Syntex Industries with:

• Full name

• Order number

• Product information

• Reason for return

• Photos if applicable

Returns should not be shipped back without prior authorization.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

• Verified manufacturing defect

• Incorrect item shipped

• Shipping damage caused during transit

Syntex Industries recommends using a trackable shipping service for returned products.

Inspection & Approval

All returned products are subject to inspection upon receipt.

Syntex Industries reserves the right to:

• Deny returns that do not meet eligibility requirements

• Charge restocking fees when applicable

• Issue partial refunds for damaged or incomplete returns

Exchanges

Exchanges may be offered for eligible standard products depending on product availability.

Custom-made items are generally not eligible for exchange unless a manufacturing defect

is verified.

Restocking Fees

Certain approved returns may be subject to a restocking fee, particularly for oversized

items, specialty materials, or products requiring additional inspection or repackaging.

Any applicable restocking fees will be communicated prior to refund processing.

Return Address

Customers will receive return instructions and return shipping information after return

authorization is approved.

Do not return products without receiving authorization from Syntex Industries.

Contact Information

For all return-related questions, please contact:

Syntex Industries

510 13th St. N.

Humboldt, IA 50548

Phone: (515) 332-3265

Email: info@syntexindustries.com